Rubbish Removal Earls Court Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Removal Earls Court provides waste collection and rubbish removal services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing our operatives to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings given below:

1.1 "Company" means Rubbish Removal Earls Court, the provider of rubbish removal and waste collection services.

1.2 "Customer" means any individual, business, or organisation that requests, books, or receives services from the Company.

1.3 "Services" means any rubbish removal, waste collection, clearance, loading, transportation, and related services provided by the Company.

1.4 "Waste" means any items, materials, or refuse that the Customer asks the Company to collect and remove, subject to applicable waste regulations.

1.5 "Site" means the property, premises, or location where the Services are to be carried out.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides rubbish removal and waste collection services, including but not limited to household clearances, office clearances, garden waste removal, and general non-hazardous waste disposal.

2.2 The Company reserves the right to refuse to collect or handle any Waste that it reasonably believes to be hazardous, illegal, unsafe, or unsuitable for collection under applicable waste regulations or for operational reasons.

2.3 The Services do not include deep cleaning, building works, repairs, or any activities beyond the loading, removal, and lawful disposal or recycling of Waste unless expressly agreed in writing.

2.4 The Customer acknowledges that all collections are subject to access, parking availability, traffic conditions, health and safety considerations, and compliance with local waste collection rules.

3. Booking Process

3.1 Bookings may be made by telephone, email, or through an online enquiry or booking system where available. All bookings are subject to confirmation by the Company.

3.2 The Customer must provide accurate and complete information at the time of booking, including the type and approximate volume of Waste, the Site address, access details, and any relevant restrictions or special requirements.

3.3 Any quotation provided before the arrival of the collection team is an estimate only and may be revised on Site once the Waste has been inspected. The final price will be based on the actual volume, weight, and type of Waste collected, together with any additional services requested and agreed on Site.

3.4 The Contract is formed when the Customer accepts the quotation provided by the Company, whether verbally or in writing, or when the Customer allows the Company to commence the Services.

3.5 The Customer is responsible for ensuring that a person authorised to make decisions on their behalf is present at the Site at the agreed time to confirm the work required and approve any changes in scope or price.

4. Access and Parking

4.1 The Customer must ensure that the Company has safe, reasonable, and lawful access to the Site at the agreed time, including suitable parking for the vehicle used to provide the Services.

4.2 Any parking charges, permits, or fines incurred due to insufficient or restricted parking arrangements that are not the fault of the Company may be charged to the Customer.

4.3 If access is unsafe, unlawful, or significantly more difficult than described at the time of booking, the Company may cancel or postpone the Services or adjust the price to reflect additional time and labour. The Customer may be responsible for any wasted journey or waiting time charges.

5. Customer Obligations

5.1 The Customer must:

(a) ensure that the Waste is clearly identified for removal and, where possible, separated from items that are not to be removed;

(b) inform the Company of any items that may be fragile, bulky, heavy, or awkward to handle;

(c) declare any items that could be hazardous or subject to special disposal requirements;

(d) ensure that the Services can be carried out without risk to health and safety.

5.2 The Customer warrants that they either own the Waste or have full permission from the legal owner to arrange its removal.

5.3 The Customer is responsible for obtaining any permissions, licences, or consents required for the Company to perform the Services at the Site, including permissions from landlords, building managers, or local authorities where relevant.

6. Payments and Charges

6.1 Prices are typically based on the volume and type of Waste collected, measured by load size in the collection vehicle, together with any additional charges for weight, special items, or labour as notified to the Customer.

6.2 All prices will be communicated to the Customer prior to the commencement of work. By authorising the work to proceed, the Customer agrees to pay the stated charges.

6.3 Unless otherwise agreed in writing, payment is due immediately on completion of the Services. The Company may require payment in advance or a deposit for certain bookings or larger collections.

6.4 The Company accepts various payment methods, which may include cash, debit or credit card, or bank transfer. The Customer is responsible for ensuring that payment details provided are valid and that sufficient funds are available.

6.5 In the case of business Customers with approved credit terms, invoices are payable within the period stated on the invoice. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable law.

6.6 All charges are exclusive of VAT unless otherwise stated. Where applicable, VAT will be added at the prevailing rate.

7. Cancellations and Amendments

7.1 The Customer may cancel or reschedule a booking by giving reasonable notice to the Company. The required notice period will normally be at least 24 hours before the scheduled appointment.

7.2 If the Customer cancels or significantly alters a booking with less than 24 hours notice, or fails to provide access for the Services at the agreed time, the Company may charge a cancellation fee or a call-out fee to cover costs incurred.

7.3 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including vehicle breakdown, severe weather, accidents, illness, or regulatory restrictions. In such cases, the Company will endeavour to agree an alternative time with the Customer and will not be liable for any consequential loss.

7.4 Any changes to the scope of the Services requested by the Customer on Site, including changes in load size or additional tasks, may result in a revised price. The Customer will be informed of any revised price before the additional work is carried out.

8. Waste Regulations and Prohibited Items

8.1 The Company operates in compliance with relevant UK waste management and environmental regulations. Waste collected will be taken only to licensed disposal or recycling facilities as appropriate.

8.2 The Customer acknowledges that certain types of Waste are subject to special controls, may be hazardous, or may be prohibited from collection, including but not limited to:

(a) asbestos and items containing asbestos;

(b) clinical or medical waste, including sharps;

(c) chemicals, solvents, oils, paints, or similar substances;

(d) gas cylinders, fuel containers, or pressurised vessels;

(e) explosives, firearms, ammunition, or similar items;

(f) unidentified substances or items reasonably suspected to be hazardous.

8.3 The Customer must inform the Company in advance of any Waste that could be hazardous or require special handling. The Company may, at its discretion, agree to remove such Waste subject to additional charges and regulatory compliance, or may refuse to handle it.

8.4 If prohibited or undeclared hazardous items are discovered during the collection, the Company may refuse to remove them and may, if necessary, cease work and charge for time spent and any costs incurred.

9. Ownership and Disposal of Waste

9.1 Once the Waste has been loaded onto the Company’s vehicle and full payment has been or will be made in accordance with the agreed terms, ownership of that Waste transfers to the Company, subject to compliance with waste regulations.

9.2 The Company will determine the most appropriate method of disposal or recycling in accordance with environmental obligations and operational considerations.

9.3 The Customer acknowledges that the Company cannot guarantee that any items will be reused, recycled, or disposed of in a particular manner, although the Company will aim to achieve responsible waste management practices.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is limited as set out in this clause.

10.2 The Customer is responsible for protecting any areas of the Site that may be vulnerable to damage during the removal of Waste, including floors, walls, door frames, and fixtures. The Customer should remove or secure valuable or fragile items before the Services commence.

10.3 The Company shall not be liable for:

(a) normal wear and tear or superficial marks or scratches caused by the movement of bulky items through confined spaces;

(b) pre-existing damage or defects at the Site or to any items handled;

(c) any loss, damage, or cost arising from inaccurate information provided by the Customer;

(d) any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity.

10.4 If, notwithstanding the above, the Company is found liable for loss or damage to property, the Company’s total liability (whether in contract, tort, or otherwise) shall be limited to the lower of the replacement cost of the damaged property or the total price paid or payable for the Services that gave rise to the claim.

10.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot legally be limited or excluded.

11. Complaints

11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible. The Customer should provide full details of the issue so that the Company can investigate and respond.

11.2 The Company will aim to resolve complaints promptly and fairly. Where appropriate, the Company may offer to rectify the issue, provide a partial refund, or take other reasonable steps, at its discretion.

12. Data Protection and Privacy

12.1 The Company may collect and process personal information about Customers for the purposes of managing bookings, providing Services, processing payments, and handling enquiries.

12.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose Customer details to third parties except as necessary to provide the Services, comply with legal obligations, or enforce its rights.

13. Force Majeure

13.1 The Company shall not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, fire, flood, strike, industrial dispute, road closures, regulations, or acts of government or public authorities.

14. Variation of Terms

14.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.

14.2 Any variation to these Terms and Conditions requested by the Customer will only be valid if agreed in writing by an authorised representative of the Company.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to hear any disputes arising out of or in connection with these Terms and Conditions or any Contract between the Company and the Customer.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous understandings, statements, or agreements, whether written or oral.

17.2 The Customer acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions when entering into the Contract.