Rubbish Removal Earls Court Privacy Policy

This Privacy Policy explains how Rubbish Removal Earls Court collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals using our rubbish removal and related services in the Earls Court area, whether contacting us by phone, email, website forms, or through any other communication channel.

Who We Are And Scope Of This Policy

Rubbish Removal Earls Court provides rubbish collection, waste clearance and related services to residential and commercial customers in the Earls Court area. For the purposes of the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller in relation to the personal data we collect and process about you when you engage with our services.

This Privacy Policy covers personal data relating to individuals who are customers, prospective customers, or acting on behalf of a business customer within the Earls Court service area.

Types Of Personal Data We Collect

We only collect personal data that is necessary for us to provide our services and manage our business. This may include:

Identification and contact details such as your name, address, email address, telephone number and, where applicable, business name and role.

Service and booking information such as service address, property type, access instructions, description of rubbish or waste to be removed, preferred dates and times, and any other details you provide in relation to a booking.

Communication data including information you provide when you contact us by phone, email, text message or through forms, as well as any feedback or complaints.

Payment and transaction data such as payment method, limited card details processed through our payment processor, billing address, invoices, receipts and records of payments made. We do not store full card numbers or security codes; these are handled by our payment processors.

Technical and usage data, where you interact with our online presence, such as basic log information, approximate location derived from your device or IP address within the Earls Court area, and preferences you provide in relation to our services.

How We Collect Personal Data

We collect personal data directly from you when you request a quote, make a booking, call or email us, complete a form, or communicate with us in any way. We may also receive personal data when a third party provides your details to us in order to arrange a rubbish removal service at your property or on your behalf, for example a landlord or managing agent.

Lawful Basis For Processing Your Data

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, our lawful bases are:

Performance of a contract: We need to process your data to provide the rubbish removal services you request, to give you quotes, to manage bookings, and to handle payments and invoices.

Compliance with legal obligations: We may process and retain certain data to comply with tax, accounting, waste disposal and other regulatory requirements applicable to our business.

Legitimate interests: We may process your data to run and grow our business, including maintaining service records, improving our services, training staff, responding to enquiries, and pursuing or defending legal claims. When relying on legitimate interests, we balance our interests against your rights and expectations.

Consent: In limited cases, for example where required by law for certain marketing communications, we will rely on your explicit consent. You have the right to withdraw consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage rubbish removal and related services at your property or premises in the Earls Court area.

To provide quotes, confirm bookings, rearrange or cancel services and send you information relating to your appointments.

To issue invoices, receive payments, manage refunds where appropriate and keep accurate financial records.

To communicate with you about your enquiries, feedback or complaints and to respond to your requests.

To maintain internal records for operational, administrative and audit purposes.

To meet our legal and regulatory obligations, including obligations relating to waste transfer, tax and accounting.

To improve our services, monitor quality and train staff, using only the data necessary for these purposes.

Data Processors And Third Parties

We may share your personal data with trusted third party service providers acting as data processors, who process data on our behalf and according to our instructions. These may include:

Payment processors who handle card and electronic payments securely.

IT and hosting providers who support our business systems, email and data storage.

Professional advisers such as accountants, auditors or legal advisers where necessary.

Operational partners or subcontractors who assist in delivering rubbish removal services within the Earls Court area, only to the extent necessary to perform the services.

All processors are required to keep your data secure, to use it only for the purposes we specify, and to process it in accordance with applicable data protection laws and our written instructions.

We may also disclose personal data where this is required by law, by a court order, or to competent authorities for law enforcement or regulatory purposes.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your personal data in line with applicable data protection laws.

Data Retention

We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet our legal, accounting and reporting obligations.

In general, we keep customer records, booking details and related financial documents for up to six years after the end of the relevant financial year, in line with tax and accounting requirements.

Routine enquiries and correspondence that do not result in a contractual relationship may be kept for a shorter period, typically up to two years, unless needed longer for legal reasons.

When personal data is no longer required, it will be securely deleted, anonymised or destroyed in accordance with our retention and destruction procedures.

How We Protect Your Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include access controls, use of secure systems and the careful selection of third party processors. While no system is completely secure, we work to ensure a level of security appropriate to the risks associated with the processing of your personal data.

Your Data Protection Rights

As an individual in the Earls Court area whose personal data we process, you have a number of rights under data protection law, subject to certain conditions and exemptions:

Right of access: You can request confirmation that we process your personal data and receive a copy of the data we hold about you.

Right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected.

Right to restriction: You can ask us to restrict how we use your data in certain situations, such as while we are considering a request to rectify it.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format and, where technically feasible, transmit it to another controller.

Right to object: You can object to processing based on our legitimate interests, including any direct marketing, and we will stop processing your data unless we have compelling legitimate grounds to continue.

Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data protection rights have been infringed.

Children

Our services are not directed at children, and we do not knowingly collect personal data relating to individuals under the age of 18 without appropriate parental or guardian involvement.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we process personal data. Any changes will apply from the date the revised policy is made available. We encourage you to review this policy periodically to stay informed about how we handle your personal data.

Contacting Us About Privacy

If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise any of your rights, you can contact us using the contact details provided on our usual customer communication channels. Please let us know that your query relates to data protection so we can respond promptly.